Do you have a question that is not answered on our website? We are happy to dispel all your doubts. Write to us or call us. We try to reply to all messages within 48 hours.

F a q

Due to COVID-19 and for the comfort of all guests of the Ozi Spa & Wellness zone, please book your treatments in advance by calling: 

+48 661 575 121 

or by e-mail: [email protected] 

It is possible to cancel the date of the visit 12 hours before the planned time of the procedure without incurring any costs. If the treatment is canceled 6 hours before the planned visit, Ozi Spa reserves the right to charge 50% of the treatment value, and if the cancellation takes place less than 6 hours before the planned treatment - 100% of the treatment value. Ozi Spa reserves the right to change the opening hours.

Reservation of treatments is valid up to 15 minutes after the agreed date. If the Guest is more than 15 minutes late from the agreed booking date, Ozi Spa reserves the right to cancel the booking or shorten the treatment time without the possibility of reducing the treatment price.